Terms, Conditions, Policies and Procedures
Thank you for being a part of our studio! By engaging our studio and our teachers, we thank you for considering and adhering to the following terms, conditions, policies and procedures:
General in-studio and lesson policies and procedures
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For in-studio lessons
Students are encouraged to arrive 5-10mins early in order to be relaxed and prepared for their lesson if held in-studio. It is expected that students will bring their materials to each lesson, however we also keep copies of all materials in studio for each student. Don't worry - we can print your lyrics in-studio!
For online lessons & classes
Please do not "arrive early". Please join your lesson on time, and wait for your teacher.
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For children's online group and livestream class contexts, we require students to switch their video on. This is part of our child-safety policy for online teaching and allows us to verify between children and any other adult participants during classes held online. Participants who do not adhere to this will be removed from online classes.
Behaviour and conduct
We pride ourselves in being a fully inclusive, and non-discriminating environment. At all times, we expect students, patrons and staff to to treat our teachers, staff members, and fellow students, with respect, dignity and kindness. We do not tolerate poor behaviour in-studio, or online, on any of our teaching and learning platforms, including all social media channels. Failure to adhere to this will result in enrolment and services being terminated.
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Disengagement
If a student or class participant shows consistent disengagement or cancellations, we will asses future lesson suitability with our teachers and may recommend other alternatives.
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Video recording during lessons
Video/sound recording during lessons for the purposes of personal study (and not for online publishing) is permitted after a teacher is advised. Please do not record your lesson without permission from your teacher. We encourage students to avoid publishing themselves singing until they reach a certain level of skill and to always discuss this with their teacher and parent/guardian, due to the risks of social media harassment, bullying, and various issues that many singers may experience online.
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Covid-19 Procedures:
All lessons and bookings are subject to our CovidSafe procedures. Please click here to view our most recent updates.
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Travel to the studio
If students are allowed to travel alone to their lesson (such as from school), please advise us of this in writing. In typical circumstances, and for very young students, parents are required to drop-off and pick-up their child as close to their lesson/class time as possible. If a student is required to be dropped off earlier or picked up later, please let us know and we will endeavour to accomodate this where possible. Teachers are busy while teaching and therefore we cannot always watch over waiting students.
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Communicating with teachers during lessons
We kindly ask that parents avoid communicating with students and teachers except for reasonable instances or where teachers relay information (such as homework and practice requirements) to parents. This is ensure our lessons run on time and as structured.
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Service Conditions and Cancellations
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Opening Times
We are an evergreen training facility and remain open throughout the year, except for the Christmas/New Year break and Public Holidays. We are open Monday-Saturday from 10am-7:30pm.
*Parents, kindly note that our studio remains open and lessons continue throughout the School Holidays - if you pause due to holidays yet require us to maintain or hold your time for your child, our billing continues as usual however we can assign homework or make-ups where reasonable.
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Ongoing Lesson Enrolments
Active Until Cancelled - Please allow 14 days before your next billing date for all changes or cancellations. For missed lessons with over 48 hours of notice, or lessons that fall on a public holiday, homework will be sent in lieu of your session, or a make-up session arranged with your teacher or a member of our staff, where reasonably possible. For parents, please note our studio remains open throughout the school holidays; lessons and billing continue through this period. During the Christmas closure period, billing continues and 2 make up lesson credits may be used any time the following year.
For more info on Ongoing Lesson fees, inclusions and conditions, please click here
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Casual Lessons & Casual Passes
Please allow 48 hours for cancellations or fees are forfeited/payable. Passes are active for 3 months. Passes for lessons with directors are active for 6 months.
For more info on Casual Lesson and Casual Pass fees, inclusions and conditions, please click here
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Student Requests, Changes to Enrolment & Updating Credit Card Details
For all enrolment and billing requests, please CLICK HERE to fill in our request form.
Illness
Where a student is unwell, please advise us by email. Our cancellation policies apply to cases of illness however teacher discretion and schedule availability is used to ascertain whether a make-up lesson can be re-scheduled.
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Teacher Cancellations
Where a teacher is unable to teach you, a member of our staff will be assigned as a substitute. In instances where this is not possible, you will be credited a make-up lesson to be scheduled at a time suitable.
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Specialist Workshops, Programs & Events
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One-Off Workshops, Webinars and Short-Term Projects
Short term projects include one-off events such as workshops, webinars, performances/gigs, production and single-date event management. All short-term projects are provided with a proposal and project quote. To accept a proposal and quote, a deposit of 30% is required to secure your intended event dates at least 30 days prior to event start and before any work begins. Full fees are required 14 days before your event start. Cancellations made after a deposit is paid forfeit the deposit. Cancellations made under 14 days forfeit the full fee. A service agreement may be provided.
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Long-term projects
Long term projects include larger projects such as multi-day workshops, coursework and webinars (i.e. weekly, fortnightly or monthly delivery), multi-day event management and performances/gigs that require larger production and musical arrangement. All long-term projects are provided with a proposal and project quote. To accept a proposal and quote, a deposit of 30% is required to secure your intended event dates at least 30 days prior to event start and before any work begins. Full fees are required 14 days before your event start and where required, billed monthly in advance under 14 day terms. Cancellations made after a deposit is paid and under 30 days notice forfeit the deposit and any fees owed for services and resources booked within the 30 day period are due in full or unless stated otherwise in the provided service agreement. Cancellations of long-term projects are subject to negotiation as per provided service agreement.
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Payments & Fee Inclusions
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Ongoing Lessons
Ongoing lesson fees are billed by auto-debit monthly using our payment platform, Stripe. Please maintain an active "ongoing lesson" option to maintain lesson times. To cancel an enrolment, please allow 14 days before your next billing date by emailing accounts@sydneyvoicestudio.com.au. A payment pause applies during our Christmas closure period. For more info on Ongoing Lesson fees, inclusions and conditions, please click here.
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Casual Lessons
Casual lesson fees are paid at the time of booking or with an active Casual pass. If your lesson is booked through your teacher, an invoice will be sent to you. For more info on Casual Lesson and Casual Pass fees, inclusions and conditions, please click here.
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Virtual Studio & Courses
Virtual Studio fees allow access to all courses, and are billed by auto-debit monthly using our payment platform, Stripe.
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Creative Kids Vouchers
Creative Kids vouchers may be used for Ongoing Lessons or Casual Passes. To use your voucher, please click here to submit your voucher details after completing enrolment/payment setup. $100 will be refunded to your nominated payment method used at enrolment/payment setup and may be used for ongoing lesson fees only.
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Funded Payments - NDIS, Professional Development or Health-related Reimbursements or Funding Acquittals.
We are able to support tailored billing solutions as required by criteria, and where applicable by our services. Please contact the studio directly by email to accounts@sydneyvoicestudio.com.au to arrange your requirements.
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Short-Term & Long-Term Projects
Short-term projects - a deposit of 30% is required to secure your intended event dates at least 30 days prior to event start and before any work begins. Full fees are required 14 days before your event start. Cancellations made after a deposit is paid forfeit the deposit. Cancellations made under 14 days forfeit the full fee. A service agreement may be provided.
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Long-term projects - All long-term projects are provided with a proposal and project quote. To accept a proposal and quote, a deposit of 30% is required to secure your intended event dates at least 30 days prior to event start and before any work begins. Full fees are required 14 days before your event start and where required, billed monthly in advance under 14 day terms. Cancellations made after a deposit is paid and under 30 days notice forfeit the deposit and any fees owed for services and resources booked within the 30 day period are due in full or unless stated otherwise in the provided service agreement. Cancellations of long-term projects are subject to negotiation as per provided service agreement.
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Music, Materials & External Performances:​
Where sheet music, charts and other materials (such as backing tracks, examination books, audition manuals, etc.) are required by students and sourced/provided by our teachers for the purposes of lesson/content, costs incurred are payable by the student.
Copyright protected material is not included in our fees (however all in-studio and in-house resources, such as library access, and Sydney Voice Studio designed curriculum material is included).
HSC and/or professional singers who require our teachers/singers to travel and/or perform at rehearsals, external performances, examinations and/or auditions, a call-out performance fee applies.
Inclusivity Policy
The Sydney Voice Studio is committed to each student’s success in learning within a caring, responsive, and safe environment that is free of discrimination, violence, and bullying. Our studio works to ensure that all students have the opportunity and support to develop to their fullest potential. We service diverse students of different abilities, cultural backgrounds, language, gender identities and nationalities.
We require all students, patrons and staff to maintain respectful behaviour towards other teachers and fellow students/singers, and families. We also require all students and families to display respect towards our students and teachers in all online correspondence, including social media, email and/or related forums.
We pride ourselves on upholding a culture of inclusivity and reserve the right to withhold our services if deemed necessary for the mental and physical safety and experience of all patrons and guests.
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Our studio adheres to the national guidelines, policies and rules in relation to bullying: see www.stopbullyingnoway.gov.au
Child Safety Policy
All of our teachers hold current Working With Children checks, verified via the NSW Office of the Children's Guardian. Our studio adheres to the state guidelines, policies and principles on child safety in accordance with the NSW Office of the Children's Guardian: see www.kidsguardian.nsw.gov.au/child-safe-organisations/child-safe-principles. We have a specific child-safe policy in place and welcome parents/guardians to read this policy. These principles are as follow:
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Principle 1: The organisation focuses on what is best for children
Principle 2: All children are respected and treated fairly
Principle 3: Children’s families and communities are welcome and encouraged to participate in the organisation
Principle 4: Children receive services from skilled and caring adults
We thank you for your consideration and acceptance of our studio terms, conditions, policies and procedures.
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